We're here

Support

Write to support@hatchli.app and a real person will reply, usually within two working days.

If you're in crisis or thinking about harming yourself, please don't wait for an email. See where to get help right now.

Signing in

My sign-in code didn't arrive

Codes come from no-reply@mail.hatchli.app and last one hour. Check your spam or promotions folder, make sure the address is spelled right, and wait a minute before asking for a new one. Each new code replaces the last.

I signed in with Apple or Google and now see a new egg

Each sign-in method can be its own account. Sign in the way you first did, or write to us and we'll help you find your dragon.

Recording and listening

The app can't hear me

Hatchli needs microphone access to record your stories. On iPhone go to Settings → Hatchli → Microphone. On Android go to Settings → Apps → Hatchli → Permissions → Microphone.

I don't like how a recording came out

Record it again. Only the take you keep is used in your sessions.

Your dragon

Why hasn't my dragon grown?

Your dragon grows as you listen to your stories. Growth comes in stages, so it can take a few sessions before you see a change. Keep listening.

Subscriptions

Subscriptions are handled by the App Store or Google Play, so changes and refunds go through them:

iPhone: Settings → your name → Subscriptions.
Android: Google Play → your profile → Payments & subscriptions → Subscriptions.

Deleting your account does not cancel a subscription. Cancel it first.